Last Updated: June 2026
Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. Please read our Refund & Returns Policy carefully before making a purchase.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be returned in its original packaging.
- All accessories, tags, manuals, and protective materials must be included.
- Proof of purchase or order number is required.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products.
- Products damaged due to misuse, improper handling, or unauthorized modifications.
- Items showing signs of wear after delivery.
- Clearance, final sale, or promotional items marked as non-refundable.
Refunds
Once your return is received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.
Shipping costs are non-refundable unless the return is due to our error or a defective item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Your order number.
- Photos of the product.
- Photos of the packaging.
- A brief description of the issue.
We will review the claim and provide an appropriate resolution, including replacement or refund when applicable.
Order Cancellations
Orders may be canceled before shipment.
Once an order has been processed or shipped, it can no longer be canceled and must follow the standard return procedure.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent.
- The item arrived damaged.
- The item is defective upon arrival.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Chargebacks
If you experience an issue with your order, please contact us before initiating a chargeback. Most concerns can be resolved quickly through our customer support team.
Unauthorized chargebacks may delay future support and refund processing.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team:
Email: datnc95.uet@gmail.com
We are committed to resolving all customer concerns fairly and promptly.